Customer Relations Manager (CRM) Internship

How To Apply

Please email apply@rdi.org with a resume, brief cover letter, and short writing sample (<500 words) that is in some way relevant to Customer Relations Management. This can be a description of an event series you’d like to organize at RDI, a fundraising appeal you’ve written in the past, or something else entirely. Feel free to be creative. Please also indicate your desired hours per week and start date in your cover letter. Only complete applications will be reviewed.

In the subject line, please write “Development Internship” followed by your full name.

The Renew Democracy Initiative is an Equal Opportunity Employer.

About Us

The Renew Democracy Initiative (RDI) is dedicated to creating a movement based on rational discourse and political liberalism, both of which have come under threat from across the political spectrum. Founded by a diverse, cross-partisan group of leaders, including former world chess champion Garry Kasparov; Senators Heidi Heitkamp and Bob Kerrey; and Pulitzer Prize winners Anne Applebaum and Bret Stephens, we are committed to data-driven decision-making and combatting the twin threats of far-left and far-right radicalism. Our Board and extended network give us unique credibility and a global perspective as we educate people about core liberal principles and empower them to prioritize these values in their civic behavior.

We have a small, tight-knit team, so interns will have the unique opportunity to work on high-level projects and partnerships and make a personal impact on American democracy. As a start-up organization, we have an “all hands on deck” approach, and interns should expect to play multiple roles, handling a mix of substantive and administrative responsibilities.

About The Role

This is an absolutely critical role managing RDI’s contacts database and executing our community management priorities. This role will involve working on some combination of the below:

  • Running a CRM (EveryAction), which will entail the following:
    • designing emails,
    • segmenting audiences,
    • creating and managing events
    • fundraising
    • audience performance and analytics analysis
    • injecting CRM forms into our website to collect signups;
    • basic HTML knowledge
  • Create and manage Zoom webinars for live events;
  • Google Analytics knowledge;
  • Google Search Console knowledge;
  • HTML, CSS, or any other relevant coding experience (preferred, not required)

Qualifications of an Ideal Candidate

  • Exceptional undergraduates, graduate students, and recent grads are encouraged to apply;
  • Detail-oriented to a fault;
  • Deep belief in RDI’s mission and values; 
  • Problem-solving skills and high levels of intuition;
  • Excellent verbal and written communication skills;
  • Open-minded and willing to interact with a broad range of often-conflicting political points of view;
  • Social, articulate, and a self-starter unafraid to take initiative;
  • Experience with Google Suite (especially Google Sheets), Customer Relationship Management (CRM) tools (especially EveryAction), Zoom, and other development databases strongly preferred;
  • Experience in the fundraising and development space is a plus.

Logistics & Benefits

  • This is an unpaid, volunteer internship
  • Academic Credit is offered upon school or departmental approval
  • Our internships last 4-6 months, concurrent with the Fall academic semester, and interns can choose to work either full time (40 hours/week) or part time (25+ hours/week)
  • Hours are flexible and we are willing to work around your academic schedule
  • An opportunity to work closely with senior organizational leadership, including the Executive Director, as well as access to members of the Board of Directors, and other individuals from RDI’s extended network
  • A typical day could include spending a few hours on RDI’s brainstorming ideas for events; working on a donor outreach strategy; participating in a lunch-and-learn with a prominent political figure, a world champion poker player, or a global business leader; time spent working in RDI’s customer relationship manager; and informing RDI’s community about an upcoming event series

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